Mole Patrol Support
Questions or problems with the app? Email molepatrolapp@gmail.com and we will get back to you.
This address is for app help only. We cannot answer medical questions or review photos by email. If a mole is new, changing, bleeding, itching, or worries you, contact your dermatologist or health care provider. In an emergency, call 911.
Common questions
- Where are my photos stored?
- Only on your iPhone, inside the app. They are not uploaded anywhere and are not added to your Photos library.
- I got a new iPhone. Will my moles move over?
- Yes, if you restore the new iPhone from an iCloud or computer backup of your old one.
- I am not getting reminders.
- Open your iPhone's Settings, tap Notifications, then Mole Patrol, and make sure Allow Notifications is on.
- The UV index will not load.
- Check that location is allowed for Mole Patrol in Settings, then pull down on the Sun tab to refresh. You need an internet connection.
- How do I add my dermatologist's phone number?
- Open the Settings tab in the app and fill in "My Dermatologist's Office." A call button then appears on the Wound Care tab.
- How do I delete everything?
- In the app, open Settings and tap "Delete All Moles and Photos."